MEET THE FOUNDER
Built on 16 years of customer support experience.
I’m Michael Jean, founder of User Success HQ.
I spent six years inside call centers learning customer support from the front lines, then another ten years working remotely with software companies across customer support, customer success, onboarding, account management, escalations, documentation, workflow improvement, and team leadership.
Across both stages of my career, I’ve supported customers for companies and brands including Samsung Canada, Brother International, Timesheet Mobile, ResellerRatings, iTrezzo, Warner Bros., and others.
My verified Upwork history includes 114 engagements, more than 33,000 hours worked, over $600,000 earned, a 100% Job Success Score, and Top Rated Plus status.
I created User Success HQ to bring that hands-on experience to growing SaaS companies that need reliable customer support and success operations without building a complete internal team too early.
$600K+ earned
Verified through Upwork
33,536 hours
Verified through Upwork
114 engagements
Completed through Upwork
100% Job Success
Top Rated Plus
Own the customer’s problem
Customers should not have to repeat themselves or chase different teams. Support should guide every issue toward a clear resolution.
Build systems that scale
Fast replies matter, but reliable workflows, clear documentation, and defined escalation paths are what keep support consistent as a company grows.
Turn support into insight
Recurring questions and customer friction should inform the product, onboarding, documentation, and the decisions the team makes next.